Looking for local candidates only.
UnitedHealth Group
Minnetonka, MN
6 Month Contract or Contract to Hire (Open to all working visas)
$50 hr. C2C
Note: We accept OPT/EAD'S,TN's, GC EAD's, GC's, H4 EAD's and USC's.
What is the specific title of the position?
- IT Production support Consultant – Tech Lead
IDEAL CANDIDATE:
Developer and/or IT production support lead; Healthcare background is an advantage but not a mandate.
*** What experience will set candidates apart from one another?
Overall IT Production support maturity; customer focus attitude; Technical abilities and passion to deliver under challenging environment. Ability to drive the solutions with business/end users
Is this person a sole contributor or part of a team?
Team
If so, please describe the team?
7
What are the top 5-10 responsibilities for this position?
• Responsible for deploying client solutions as well as helping clients achieve superior solutions to match their business needs.
• Developing overall project plans, schedules and performance measures.
• Managing variety of project management information, including work breakdown structures, project schedule, resources, dependencies, milestones, risks, requirements and configuration management.
• Leading Enterprise software solution projects by giving expert level support to the business line as well as technical requirements definition, test plans & functional/user acceptance testing.
• Managing, mentoring, and training team members.
• Documentation (LOE, BRD, QA) and reporting skills.
• Understanding of SDLC and Business Analysis practices.
• Stake holder management, managing client projects from start to finish.
• Managing a team of developers for delivery on client expectation.
• Managing/maintaining solutions built on the salesforce.com platform
• Manage testing on salesforce.com releases
• Communicate effectively with developers, business, and QA teams
• Identify opportunities to fine-tune and optimize applications of developed projects
• Provide technical support and consultation for application and infrastructure questions
• Salesforce Development/enhancements and problem solve
• Assist in managing and coordinating all production support/development related activities.
• Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
• Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
• Be willing to work on a 24x7 on call basis as needed.
• Function as a team lead
• Ensure timely resolution of all production issues meeting or exceeding SLAs
• Ensure that the work delivered by the team is of high quality
• Work with business to prioritize production issues for resolution
• Ensure that all documentation has been updated and that work product meets compliance requirements.
• Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.
Must haves:
1. Go Getter attitude level 100
2. Problem solving abilities - level 5
3. Excellent presentation and communication skills level 4
4. Analytical abilities level 5
What skills/attributes are nice to have?
1. Healthcare knowledge
2. Experience with relational databases. MS SQL preferred.
3. Experience with Salesforce reporting and data analysis.
4. DevOps concepts + Salesforce devops tools
Where is the work to be performed?
Minnetonka
What are the work hours?
9-5 with extended support for emergencies
What type of interview process is preferred?
Skype or In Person.
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