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Role: SAP BRIM / Subscription Billing Production Support Specialist.
Location: Remote
Bill Rate: Will be finalized based on resource performance
Role Overview
We are seeking experienced SAP BRIM / Subscription Billing professionals to support production issue resolution across order, contract, billing, and revenue-related processes. The ideal candidate will be able to analyze complex transaction issues end-to-end, identify root causes, execute or coordinate approved corrections, validate downstream results, and help improve operational efficiency through process improvements and automation.
This role requires a strong combination of functional SAP BRIM knowledge, Order-to-Cash business process understanding, production support discipline, and analytical problem-solving skills. The work will involve close coordination with business users, IT teams, support teams, and finance stakeholders in a high-urgency production environment.
Key Responsibilities
• Analyze and resolve production issues related to orders, contracts, billing, invoicing, and revenue-impacting transactions.
• Trace transactions across upstream systems, SAP BRIM processes, billing, revenue, reporting, and downstream finance systems.
• Investigate stuck, failed, incomplete, or incorrect orders and determine whether the root cause is related to process, data, integration, configuration, or system defects.
• Support SAP BRIM processes including Subscription Order Management, Convergent Invoicing, Provider Contracts, Revenue Accounting and Reporting, and related order lifecycle activities.
• Work on subscription and SaaS-related scenarios such as new orders, add-ons, tier changes, renewals, extensions, terminations, restructures, co-terming, credits, rebills, and product line-item changes.
• Execute or coordinate approved production corrections while following proper controls, approvals, evidence capture, and documentation practices.
• Validate that production corrections flow correctly across all impacted systems and downstream processes.
• Document issue analysis, root cause, remediation steps, approvals, evidence, and final outcomes for auditability.
• Identify recurring issue patterns and recommend sustainable fixes, process improvements, and automation opportunities.
• Assist with backlog reduction while helping prevent future backlog creation through better controls, reporting, and repeatable remediation processes.
Required Skills and Experience
• Hands-on experience with SAP BRIM / Subscription Billing.
• Strong understanding of SAP BRIM components such as Subscription Order Management, Convergent Invoicing, Provider Contracts, Revenue Accounting and Reporting, billing exceptions, invoice readiness, and downstream revenue and finance impacts.
• Strong understanding of Order-to-Cash processes in a SaaS or subscription-based business environment.
• Experience analyzing production issues across order management, billing, invoicing, revenue recognition, and reporting processes.
• Ability to work directly in a production support environment with strong attention to accuracy, compliance, and documentation.
• Experience working with business users, finance stakeholders, IT teams, and production support teams.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Ability to work through ambiguity and manage high-priority operational issues.
• Strong written documentation skills, including issue summaries, correction evidence, validation results, and audit-ready notes.
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