Title : Service Now Customer Administrator
Location : Houston TX
Duration : 6+ months
Required :
Service Now Customer Administrator
Overview :
The Service Now customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the Service Now platform. The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.
The system administrators will perform fundamental administration and configuration tasks in the Service Now instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the Service Now release cycle three times per year and is dedicated to working directly with Service Now application.
Responsibilities :
• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating
Thanks & Regards
_________________________________________________________
Atul Kumar
Net2Source Inc.,
Board: (201) 340 8700 Ext.: 419 | Fax: (201) 221-8131
Email: atul@net2source.com
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