RE: Available Excellent Oracle RightNow CX Cloud Service 2012 Consultant for C2C

 

Certifications:

·         Oracle RightNow CX Cloud Service 2012 Pre Sales Specialist

·         Oracle RightNow CX Cloud Service 2012 Sales Specialist

·         Oracle RightNow CX Cloud Service 2012 Support Specialist

SUMMARY:

 

• 6+ years of experience in customizations, implementation and administration of RightNow CX CRM and software development.
• Solid experience in implementing Oracle RightNow CRM and customer support
•  Expertise in configuring the agent desktop and automating business processes using contextual workspaces, workflows, agent scripting and business rules. 
•  Expertise in customizing standard pages as well as building custom functionality in Customer Portal. 
•  Trained and Mentored co-workers and clients on RightNow CX CRM.
• Well versed in Service Level Agreements, Root Cause Analyses, Service Desk liaison & CRM applications. 
• Proven ability to identify and implement improvements to streamline processes and increase productivity. 
• Proposing service improvement and Process improvement plans to Business
• Ensure adherence to Service Level Agreements and timely updates on Service Requests to avoid escalations
• In and Out knowledge of RightNow CRM both functionally and technically
• Performance diagnosis of the recurring faults to take necessary action and thereby reduce the number of tickets

·       Develop Proof of Concept - BT RightNow Contact Us Redesign Development  Presented POC to customer

• Automating business processes using contextual workspaces, workflows, agent scripting, business rules, custom objects and custom scripts.

·       Support applications related to development and fixing console configuration issues to handle SAB module configuration/fixing issues

• As a product specialist, suggesting the best possible way to implement a requirement
• Co-manage RightNow CX CRM roadmap, troubleshoot issues in RightNow and bring to resolution. 
• Proposing service improvement and Process improvement plans to Business
• Mentoring new comers in both technical and process aspects.
• Worked on to move RightNow to secured servers for the PCI compliance. 
• Logged in many product defects with Oracle and have coordinated to resolve them. 
•  Excellent analytical skills with strong interpersonal, oral & written communication capability.
• Domain experience includes Technology, Automobile, Power and Health Industry.
•  Dedicated to highest level of customer satisfaction.
• Worked on the accessibility interface and custom installation of RightNow CX CRM. 
• Recognized for conceptual excellence with an ability to handle challenging assignments

 

Thanks

 

 

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