Immediate Need Incident Manager in Glendale AZ US citizen or Green Card only
Position : Incident Manager
Location: Glendale AZ
Duration: 2 year contract.
Position : Incident Manager
Location: Glendale AZ
Duration: 2 year contract.
Responsibilities:
5+ years as Incident Manager or similar roles
5+ years in Information Technology
Solid understanding of ITIL Lifecycle and processes
Ability to direct and manage the incident coordinators and incident coordination process, SLA oversight, process adherence and reporting
Ability to increase visibility and communication of incidents to business and IT support staff
Ability to reduce average resolution time by increasing percentage of incidents solved by the Operations Support and Service Desk teams
Good knowledge of general IT concepts (applications, servers, networks, databases)
Ability to work in a virtual team environment across time zones
Ability to work in a dynamic environment with changing priorities
High energy, innovative individual
Excellent communication skills, interpersonal, oral, and written
Effective at managing multiple issues with conflicting priorities under tight deadlines
High attention to detail and accuracy
Strong analytical, organizational, and problem-solving skills
*********************************************************************************************************************************************
Regards,
Roy Miller - Professional Recruiter
Direct::609-614-0592
roy.miller@itbtalent.com
5+ years as Incident Manager or similar roles
5+ years in Information Technology
Solid understanding of ITIL Lifecycle and processes
Ability to direct and manage the incident coordinators and incident coordination process, SLA oversight, process adherence and reporting
Ability to increase visibility and communication of incidents to business and IT support staff
Ability to reduce average resolution time by increasing percentage of incidents solved by the Operations Support and Service Desk teams
Good knowledge of general IT concepts (applications, servers, networks, databases)
Ability to work in a virtual team environment across time zones
Ability to work in a dynamic environment with changing priorities
High energy, innovative individual
Excellent communication skills, interpersonal, oral, and written
Effective at managing multiple issues with conflicting priorities under tight deadlines
High attention to detail and accuracy
Strong analytical, organizational, and problem-solving skills
*********************************************************************************************************************************************
Regards,
Roy Miller - Professional Recruiter
Direct::609-614-0592
roy.miller@itbtalent.com
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