Business Process Analyst..Sr. Level only – 8+ years

Business Process Analyst

Location: Akron, OH

Duration: 9-12 months

Rate: OPEN

 

Sr. Level only – 8+ years The closer to Akron, OH – the better Interview: phone/skype
Reporting to a North American Global Process and Tools Team Leader, the Business Process Senior Analyst provides coordination, governance, and supports the management of IT processes and procedures. The Analyst must be able to think conceptually about IT processes and communicate those ideas to their stakeholder community. The Analyst must support all phases of the process lifecycle including: process evaluation; the development of executable and sustainable supporting procedures; the development and facilitation of end user training and deployment plans; and on-going process management and end user support.  Additionally, the Analyst will assist in driving adoption and promoting the evolution and maturity of IT processes, which could include the configuration and administration of the tool(s) to manage, integrate, and achieve process efficiencies.   The Analyst must have a desire to further process and technical skills by working with more experienced members of the organization. Primary responsibilities: - Work closely with other members of the organization to ensure that established processes and methodologies are followed for ITIL Change and Release management. - Assist with compliance activities as requested. - Provide procedural management and support, including tool configuration and administration as necessary - Maintain and report process management performance statistics. - Identify issues and recommend solutions required to implement and improve the processes and/or process integration. - Provide end user support and training as needed. - Write and maintain all documentation supporting primary area of responsibility. This documentation may serve as input for management presentations or as training material for stakeholder community. Required Experience: • Working knowledge and experience in the IT field including a fundamental understanding of the ITIL framework, IT System Development Lifecycle (SDLC) and IT General Controls (ITGC) • Demonstrated knowledge of computer systems: Microsoft Office Products (especially Excel, Word, and PowerPoint) • Good communication skills; builds rapport. Teaches others; employs effective listening techniques • Creates relationships with new acquaintances quickly and confidently; works to build trust and partner with stakeholders; successfully manages both internal and external relationships Education: • Bachelor's Degree in related discipline in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline is required.
Personal Skills/  Attributes/ and Qualifications:   • Associate must be capable of working under broad supervision and interacting with stakeholders on a regular basis. Must possess creativity and a good listening ear to translate process into actual practice. • Associate must possess basic organizational, communication and time management skills. Should have an excellent track record of completing assignments in a timely and accurate manner. • Associate must participate as an active team member and practice effective collaboration skills. • This position interacts with both technical and non-information technology areas to facilitate the process and procedure execution. • Demonstrates ethical and moral behavior; unquestionable integrity and character. • Competent using the MS Office Suite (Word, Excel, PowerPoint) Thanks & Regards Ravi Patel (c) +1 (727) 279-6035 FREE Ravi@CMSGlobalServices.com  www.CMSGlobalServices.com

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