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Role : Configuration Management Database (CMDB) on the ServiceNow
Location: Harrisburg, PA
Duration: 6 months plus
Rate: Market
Start: As close to April 4, 2016 as possible
Engagement Overview
Client is looking for assistance in developing, populating and validating our Configuration Management Database (CMDB) on the ServiceNow platform. Specifically, this position will focus on researching configuration item (CI) relationships and building them within ServiceNow. The successful candidate will have expertise in ITIL Service Management with a focus on CMDB and experience configuring and administering ServiceNow.
Duties :
Support the design, development, and implementation of the CMDB with automated processes for gathering, populating, and maintaining configuration items in the CMDB.
Integrate manually collected CI information into the CMDB and identify relationships between CIs to create an accurate Business Service Map
Collect, review, analyze, CMDB data and provide best practice documents and deliverables of recommendations to improve CMDB management
Define and perform on-going asset and CI validation routines to ensure data integrity and accuracy
Gather functional requirements for reporting and work with technical teams to implement
Provide knowledge, expertise and training on the use of the CMDB process and ServiceNow platform
Required Skills :
Minimum of ITIL v3 Foundation Certification
ServiceNow system administration and configuration management
Ability to research, compile and analyze data related to CMDB CIs using tools such as MS-Excel along with ServiceNow
Ability to understand and work with CMDB CI discovery techniques including WMI, SMTP and SSH.
ServiceNow system administration and configuration management
Required Experience :
ITIL ITSM implementation especially in CMDB building and maintenance
ServiceNow system administration and configuration management
UNIX and/or Windows Server Systems Administration for foundational understanding of CMDB CI data
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