Jr Network Engineer
Plymouth, MN
6 months contract
$20/H on C2C.
Phone and Skype
Job Responsibilities / Day in the life:
This position will provide support and maintenance of UnitedHealth Group's workforce optimization tools for BackOffice applications, with an emphasis on the NICE Real-Time Application Monitoring product. Responsibilities will include planning, executing, validating/remediating product deployments, incident & problem management, vendor management, and serving as an application subject matter expert for upgrades, projects and integration efforts.
1+Yrs of experience as a network analyst
• Support/Maintenance:
• Provide deployment and remediation support
• Efficiently manage & troubleshoot and team mailbox to support our businesses
• Collaborate with technical and business partners as needed
• Provide timely status reports to UHG Leadership of all levels
• Incident/Problem/Change Management:
• Report/resolve incidents effectively and efficiently
• Identify/resolve problem tickets as needed
• Open and manage change tickets as needed
• Effective communication to Sr. Leadership with recommended resolution and next steps
• Subject Matter Expert:
• Quickly learn vendor products and gain a deep understand of the technical infrastructure to support our businesses
• Effectively utilize troubleshooting tools and processes to efficiently restore service to our business partners
• Identify process improvement areas and implement best practices as needed
• Create and update process documentation to contribute to a comprehensive knowledge repository within the greater team
Manju Shree
IDC Technologies, Inc
Work: 408-457-9381 ext 4085
Mailto: manju@idctechnologies.com
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