Urgent Requirement Genesys Pure - Connect - Raritan, NJ

view the job in browser: Jobboard.aquainsys.com


Hi,
 
We have an immediate requirement for Genesys Pure - Connect position @ Raritan, NJ. Share your suitable resumes to mmarasa@aquainsys.com reach me on 302-200-0168.
 
Role: Genesys Pure - Connect
 
Location: Raritan, NJ
 
Duration: 6 months
 
Job Description:
 
Key Skills/Knowledge: 8+ years of experience in Genesys PureConnect Contact Center Framework & Architecture
 
Genesys Contact center expert who can conduct “as-Is” studies of existing requirements, design future state solutions and help in E2E implementation of Genesys Contact center platform
 
Conceptualizing and developing prototypes quickly in working with the product and architect.
Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.
 
Certifications
 
·         GCA(Mandatory)
 
·         GCP(Core),FWK 8-FND, FRR85-ADM
 
Skills required
 
8-10 years of experience in Genesys PureConnect Development / Implementation
Experience in Genesys PureConnect Interactive Intelligence components
·         Hands-on experience in implementing end-to-end Genesys Software
 
·         Experience in integration with CUCM with Genesys pure connect cloud environment
 
Experience using Interaction Administrator for MAC activity
Experience in Genesys PureConnect Infrastructure (including PureConnect IC, Media Server, Reporting, WFM, Dialer, PureConnect ISR/TTS, Interaction Feedback, Interaction Analyzer).
Experience in leveraging Genesys PureConnect solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
Experience in Genesys upgrade activities
Technical exposure to Genesys PureConnect contact center and overall customer service area. 
 Extensive leading-edge expertise in implementing multichannel (IVR, Callback, Web, Email, Chat, SMS, Social Media etc.) contact center applications using Genesys PureConnect tools including Interaction Designer/Interaction Attendant.
Roles & Responsibilities
 
·         Resolving incident cases.
 
·         Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
 
·         Incident tracking to ensure continuity across shifts.
 
·         Vendor management with PSTN Service provide OEM for resolution of tickets.
 
·         Coordination of communication bridges during major outages
 
·         Participate in Operational processes (Daily Ops, Change Control, Incident management, service request, etc.).
 
·         Adhering to defined SLAs
 
·         Handling tickets / requests
 
·         Troubleshooting technical issues
 
·         Ensuring that defined processes are adhered to
 
·         Report regularly concerning key counters and measures of the voice network through health check.
 
Additional Preferred experience:
 
Experience with contact center technologies and platforms (i.e. Avaya, Cisco, Five9 etc.)
·         Experience with modern cloud architectures and technologies
 
·         Recording solution like Nice/ Verint
 
·         SBC knowledge (Oracle, Sonus/AudioCodes)
 
·         Virtual Hold
 
·         Campaign management,
 
·         CRM Integration like (Sales force)
 
·         Nuance Recognizer & Vocalizer
 
·         Symon Wallboard
 
Soft Skills requirements
 
·         Excellent communication and conversation skills (Verbal and Written)
 
·         Good documentation skills
 
·         Good working knowledge of MS OFFICE (Including MS Project and Visio)
 
·         Should have good customer handling skills

Link: Apply with Resume at Jobboard








Thanks and Regards,

Marasa Madhu Babu

Aqua Information Systems Inc.



300 N Pottstown Pike, Suite # 130


Exton, PA 19341


Contact No: 302-200-0168


Fax: 215-600-1617



Email:

mmarasa@aquainsys.com




GTalk:
MARASA MADHU BABU





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