Need SAP BRIM with Subscription Billing Production Support Specialist.

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Role: SAP BRIM / Subscription Billing Production Support Specialist.

Location: Remote

Bill Rate: Will be finalized based on resource performance

 

Role Overview

We are seeking experienced SAP BRIM / Subscription Billing professionals to support production issue resolution across order, contract, billing, and revenue-related processes. The ideal candidate will be able to analyze complex transaction issues end-to-end, identify root causes, execute or coordinate approved corrections, validate downstream results, and help improve operational efficiency through process improvements and automation.

This role requires a strong combination of functional SAP BRIM knowledge, Order-to-Cash business process understanding, production support discipline, and analytical problem-solving skills. The work will involve close coordination with business users, IT teams, support teams, and finance stakeholders in a high-urgency production environment.

Key Responsibilities

•     Analyze and resolve production issues related to orders, contracts, billing, invoicing, and revenue-impacting transactions.

•     Trace transactions across upstream systems, SAP BRIM processes, billing, revenue, reporting, and downstream finance systems.

•     Investigate stuck, failed, incomplete, or incorrect orders and determine whether the root cause is related to process, data, integration, configuration, or system defects.

•     Support SAP BRIM processes including Subscription Order Management, Convergent Invoicing, Provider Contracts, Revenue Accounting and Reporting, and related order lifecycle activities.

•     Work on subscription and SaaS-related scenarios such as new orders, add-ons, tier changes, renewals, extensions, terminations, restructures, co-terming, credits, rebills, and product line-item changes.

•     Execute or coordinate approved production corrections while following proper controls, approvals, evidence capture, and documentation practices.

•     Validate that production corrections flow correctly across all impacted systems and downstream processes.

•     Document issue analysis, root cause, remediation steps, approvals, evidence, and final outcomes for auditability.

•     Identify recurring issue patterns and recommend sustainable fixes, process improvements, and automation opportunities.

•     Assist with backlog reduction while helping prevent future backlog creation through better controls, reporting, and repeatable remediation processes.

Required Skills and Experience

•     Hands-on experience with SAP BRIM / Subscription Billing.

•     Strong understanding of SAP BRIM components such as Subscription Order Management, Convergent Invoicing, Provider Contracts, Revenue Accounting and Reporting, billing exceptions, invoice readiness, and downstream revenue and finance impacts.

•     Strong understanding of Order-to-Cash processes in a SaaS or subscription-based business environment.

•     Experience analyzing production issues across order management, billing, invoicing, revenue recognition, and reporting processes.

•     Ability to work directly in a production support environment with strong attention to accuracy, compliance, and documentation.

•     Experience working with business users, finance stakeholders, IT teams, and production support teams.

•     Strong analytical, problem-solving, and root-cause analysis skills.

•     Ability to work through ambiguity and manage high-priority operational issues.

•     Strong written documentation skills, including issue summaries, correction evidence, validation results, and audit-ready notes.

Chandu. A

Mail: chandu.a@amistadlabs.com

Phone: +1 780-628-0860

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