Opening for Triage Manager(imoc) - Austin , TX

view the job in browser: Jobboard.aquainsys.com


Title: Triage Manager(imoc)
Location: Austin , TX


Detail:
Lead Triage and resolve production support tickets effectively, accurately, efficiently
and be adept in problem/defect resolution.
 
a. Mentor and manage medium to large globally spread production support teams of
15 20 Support Engineers
b. Track application metrics, drive insights, and build reports and dashboards to
measure results against goals.
c. Liaison with business and IT to improve operational efficiencies in ecosystem
and bring in process improvements
d. Support all month end process / business events and give value propositions for
on-time period close
e. Drive periodic reviews with Facebook leads (2 - 4x / month)
f. Communicate and explain Vendor's performance, relative to KPIs and SLAs
g. Onboarding/ Offboarding, manage and resolve escalations
Improve quality and predictability of day-to-day operations of the organization,by managing when and how often change is introduced
Record and manage deviation, risks and issues related to the new or changed service, take necessary corrective actions
 

Apply with Resume at : Jobboard


Thanks and Regards,

Swapna Kundu
Aqua Information Systems Inc. 300 N Pottstown Pike, Suite # 130 Exton, PA 19341 Contact No: 215-666-5692 Fax: 215-600-1617 Email: skundu@aquainsys.com GTalk: skundu@aquainsys.com

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