Title : GTA Sr ServiceNow Configuration Specialist (698180)
Location : Atlanta, GA (Hybrid)
Duration : 18 + Months
Job Type : C
Description :
The Sr ServiceNow Configuration Specialist is responsible for designing, developing, and deploying ServiceNow solutions.
Skills :
They will work with clients and team members to understand requirements and develop elegant solutions that meet those needs. The ServiceNow Development Consultant must have a strong understanding of the ServiceNow platform and experience in web application development using JavaScript, HTML, CSS, and AJAX. The ServiceNow Development Consultant will be responsible for directing a junior developer in how to support the platform over the long term.
RESPONSIBILITIES:
• Analyze the current environment and propose automation whenever possible
• Coordinate upgrades and changes to the ServiceNow instance
• Managing permissions and access (roles, users, and groups)
• Troubleshoot day-to-day operation and system issues
• Work with the ServiceNow support team to resolve issues
• Setting up notifications, scheduled reports, and alerts
• Maintain Service Catalog and Service Level Management.
• Participation in requirement gathering phase to provide time estimation to client needs.
• Create and update the existing configuration documentation.
• Perform platform upgrades, and review skipped updates due to upgrade.
• Implement best practices in coding and design as per ServiceNow standards and community guidelines.
• Follow the ITIL process to develop solutions
• Find opportunities to automate and enhance the end-user experience.
• Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).
• Writing code using JavaScript, HTML, Angular, CSS, and AJAX.
• Develop integrations with 3rd party tools or ServiceNow modules
Core Competencies:
- Knowledge of IT service delivery concepts and technology platforms which include, telecom, network, infrastructure, software, and cybersecurity
- Ability to convert business logic into functioning code
- Experience facilitating analysis and planning processes with non-IT (business stakeholders) operations
- Ability to troubleshoot complex systems issues without supervision
- Excellent written and oral communications skills, with the ability to work across all departments
Minimum Qualifications:
- A minimum of 3 to 5 Years of working experience with ServiceNow modules like Service Portal, HR Service Delivery, HR Onboarding and Transitions and ITSM is an added advantage
- A minimum of 4 years' experience with ServiceNow app development.
- 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus
- Basic level understanding of ServiceNow Platform & its capabilities are required
- Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level (architectural) solution or supporting model
- Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics
- Experience with web technologies JavaScript, ES5+, HTML, CSS/SCSS, SQL. Experience in one or more JavaScript frameworks like AngularJS or React is a plus
- Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML)
- Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Preferred Qualifications:
(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):
• Certified as ServiceNow – System Administrator (CSA)
• Certified as ServiceNow – Application Developer (CAD)
• Development and deployment experience
| Skill | Years of experience | Last Used |
| Installing and configuring enterprise wide Service Now |
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| Working experience with ServiceNow modules like Service Portal, HR Service Delivery |
|
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| HR Onboarding and Transitions and ITSM |
|
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| ServiceNow app development |
|
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| Experience creating simple/complex customer-facing web or mobile applications |
|
|
| Gathering business needs and integrating them into ServiceNow design |
|
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| Hands-on experience with web technologies |
|
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| Experience in one or more JavaScript frameworks like AngularJS or React |
|
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| W-based protocols and standards (Web services, SOAP, REST, WSDL, XML) |
|
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| Certified as ServiceNow – System Administrator (CSA) |
|
|
| Certified as ServiceNow – Application Developer (CAD) |
|
|
| See All Requirements Listed in the Job Description |
|
|
Thanks & Regards,
Sam Marshal
RedSalsa Technologies Inc.
13800 Montfort Drive Suite 230
Dallas, Texas 75240
Phone: 972-636-5874
Email: sam@redsalsa.com
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