Dear Partners/Job Seekers
One of our JobPencil's client has opening for Technical Analyst requirement, if you have matching candidates please submit their profiles, contact JobPencil service team for more details.
Position: Technical Analyst / Production Support with eGain application exp.
Location: Melville, NY
Duration: 6+months
Note: Locals to Tri-state area preferred as there will be In-person interview after the telephonic screen
Work Authorization: Any
Job Description:
Major responsibilities:
· Analyze system and application requirements as they relate to "eGain" application that provides knowledge base and support tools for use by internal Canon support agents and for web self-service.
· Review and troubleshoot daily break/fix/enhancement requests.
· Conduct or attend meetings with business/IT groups regarding enhancement requests and open support tickets, accurately record discussions, decisions and action items.
· Develop/Document use cases and test scenarios for new enhancements. - Oversee the deployment process of application enhancements onto Development, QA, and Production environments.
· Coordinate and participate in integration testing - Document configuration set up for each environment when deploying new applications.
· Maintain project plans and status reports to track open issues and development progress.
· Candidate must be a self-starter, as candidate must learn eGain application and configuration on the job.
· Ability to write SQL database queries is required.
· Knowledge of Java or other programming language is desired. Excellent written and verbal communications skills are required.
Comments: Technical analyst to support eGain application
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Regards,
JobPencil Service Team
Web: www.JobPencil.com
Phone: 614-583-8755
Fax: 614-388-5556
Email: admin@jobpencil.com
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