Hi ,
Hope you doing great.
Please review following job description and if interested please reply with an updated resume.
Position: Helpdesk/Deskside Support Technician
Location: Boulder, CO
Duration: 6 Months
Helpdesk/Deskside Support Technician
Serve as a Senior Desk Side Support Technician under limited supervision to ensure the proper day-to-day operation of technology applications and equipment, as well as, provide high level technical support and customer service to local and remote users. Requires a highly skilled person with extensive proficiency in desktop operating systems, mainstream business applications, troubleshooting tools and hardware maintenance.
This person will perform ticket resolutions; installations; deployments; repairs; upgrades; backups; inventories and other maintenance tasks in accordance with established IT policies and procedures. Also, he/she will administer asset management, ticketing, image deployment and update systems to achieve required optimal performance levels.
Primary Responsibilities:
• Evaluate, prioritize and execute multiple task requests from employees and management for technology assistance on hardware, desktop operating systems, business software, personal device, connectivity or telecommunication equipment
• Provide high level expertise in resolving hardware, desktop operating systems, business software, personal devices, connectivity, and telecommunications issues
• Accurately record, track and document help desk service requests to final resolution using established systems
• Accurately record and maintain up-to-date inventory of assets using established systems
• Assess nature of technical issues to determine appropriate actions via desk-side or remote assistance
• Communicate information on any problems or potential delays to team members and management
• Prepare progress reports and update management on status of problems on a regular basis
• Develop how-to's, documentation, training material and FAQ lists for customers
• Participate in on-call rotation and perform after-hours or weekend support
• Perform installation, OS deployments, configuration, and upgrade tasks regularly
• Build and maintain OS deployment images regularly
• Perform complex hardware and software repairs
• Lead projects and assist less experienced peers on a daily basis
• Administer Help Desk related software applications on a regular basis
• Research, evaluate and recommend new hardware, software and technologies
• Keep informed of most recent trends and technologies
General Qualifications:
• Expert knowledge of Microsoft Windows desktop operating systems (Windows 2000, XP, Vista, Windows 7)
• Strong Microsoft Office 2003 and 2007, Visio and Project skills from usage to troubleshooting, as well as, deployment know how.
• Thorough understanding of tools and methods for local and remote troubleshooting of problems
• Strong Microsoft networking to include Active Directory, Security, WSUS, DNS, GPO's, Share permissions, etc.
• McAfee EPO Virus Scan usage
• Very strong technical knowledge of various types of desktop hardware platforms (Lenovo, Dell, HP, Toshiba)
• Thorough technical writing and strong verbal communication skills (Requirements, Proposals, Procedure manuals, technical diagrams)
• Excellent customer service skills
• Excellent problem-solving and analytical skills
Other Skills and Abilities:
• VMware ESX and ESXi management a plus
• Powershell or VB scripting skills for task automation a plus
• Dell/Kace KBOX Systems Management knowledge a plus
• Microsoft System Center Configuration Manager knowledge a plus
Education and/or Experience:
• Bachelors of Science desired and 5+ years related experience
• MCSE certification or other MS certification a plus
• ITIL Foundation Certification a plus
Language Skills:
• Read, analyze, and interpret general business periodicals, professional journals and technical procedures.
• Effectively present information and respond to questions from groups of managers, clients, and customers.
Thanks and Regards
Victor Kumar
Technical Recruiter
MARS IT Corp
10437 Innovation Drive, Suite 115
Wauwatosa, WI 53226
Direct:262.436.1165
FAX: (866) 361-MARS (6277)
victork@marsitcorp.com
Visit us at www.marsitcorp.com
Certified Minority Owned, Woman led Business Enterprise (MBE/WBE) & MMAC Future 50 Award Winner
The information in this message and any files transmitted with it are confidential and may be legally privileged. It is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, any disclosure, copying, or distribution of this message, in part or in whole, is prohibited and may be unlawful. If you have received this message in error, please notify the sender of this message immediately. Thank you for the cooperation.
---
You received this message because you are subscribed to the Google Groups "Best IT Consulting Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email to best-it-consulting-group+unsubscribe@googlegroups.com.
To post to this group, send email to best-it-consulting-group@googlegroups.com.
Visit this group at http://groups.google.com/group/best-it-consulting-group.
For more options, visit https://groups.google.com/groups/opt_out.
No comments:
Post a Comment