Looking for Salesforce Technical Support Engineer / Administrator - Sunnyvale, CA

view the job in browser: Jobboard.aquainsys.com


Title: Salesforce Technical Support Engineer / Administrator
Location: Sunnyvale, CA


Detail:
Remote Position.Note: CA base candidate will be highly preferred.Job Responsibilities:Ensure customer service is timely and accurate on a daily basis.Provide day-to-day Salesforce Sales Cloud and Service Cloud Production Support by troubleshooting issues brought up by end-users as well as other team members.Conduct assessment on current state production systems, support and maintenance capabilities, processes, and procedures, and Identify production risks and areas for improvement.Support the Development Team as well as the business team in support, maintenance, and improvement of the Salesforce platform.Configure and maintain custom objects, fields, record types, page layouts, Formulas, Validation rules.Configure and maintain workflows, approval processes, process builder, Lightning flows, installed packages, etc. within SalesforceMaintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)Debugging and finding route cause on issues coming from apex code.    Maintain and support integrations between Salesforce.com and other internal/external business applicationsRole Requirements:Bachelor’s degree or equivalent experienceActive Salesforce certifications: Advanced Admin, Platform App Builder preferredA minimum of three years of Salesforce platform/design/development experienceOne year of working experience in Salesforce technical support.Understanding of the Salesforce platform (Sales, Service, Marketing) Sales Cloud, Service Cloud, Marketing Cloud, CPQ.Extensive VisualForce, Apex Classes/Controllers, Apex Triggers development experience.Knowledge of integrations, 3rd party integration tools, ETL with Salesforce.Web Services development or experience with the Salesforce API (REST/SOAP/MetaData, etc.
 

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Thanks and Regards,

Y. PREMKUMAR

Aqua Information Systems Inc.



300 N Pottstown Pike, Suite # 130


Exton, PA 19341


Direct: 215-666-6795


Fax: 215-600-1617



Email:

pyellapu@aquainsys.com





URL:

www.aquainsys.com








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