Dear Professionals,
Please have the below requirement and send me your consultant resumes ASAP
Please reply at dennis.hall@panzersolutions.com
Please have the below requirement and send me your consultant resumes ASAP
Please reply at dennis.hall@panzersolutions.com
Voice Engineers - 2 More openings
Lincolnshire IL
6 months (will go 1+ years if good performance)
Lincolnshire IL
6 months (will go 1+ years if good performance)
Higher level
Have experience with CVP (Cisco Voice Portal) and ICM (Intelligent Call Management), also very strong working on UCS Platform and AM (Account Manager), CVP, ICM, operational networks – not just a member on the team, but
Have experience with CVP (Cisco Voice Portal) and ICM (Intelligent Call Management), also very strong working on UCS Platform and AM (Account Manager), CVP, ICM, operational networks – not just a member on the team, but
someone who was building out the environment and then supporting it after.
Have a couple people on staff now doing the scripting, this person will be doing light scripting
CVP – cisco voice portal
Intelligent Call Management
ICM/UCCE – unified cisco contact center enterprise
Setting up gateway/end point location from scratch.
Have a couple people on staff now doing the scripting, this person will be doing light scripting
CVP – cisco voice portal
Intelligent Call Management
ICM/UCCE – unified cisco contact center enterprise
Setting up gateway/end point location from scratch.
Role:
This company is undertaking a major initiative to replace their entire Voice infrastructure which consists of replacing Legacy voice with Cisco VOIP across the retail chain for thousands of stores nationwide. It will allow for a better end user customer experience, as the calls to the pharmacy will be routed to a call center type environment where pharmacists will answer customers' questions in an efficient manner. That will free up time for the pharmacists in the retail stores, and customers that are physically in the stores will be able to meet with Pharmacists directly. These Voice Engineers will be doing the implementation of the voice gateways, doing the Cisco router H323 configuration.
This company is undertaking a major initiative to replace their entire Voice infrastructure which consists of replacing Legacy voice with Cisco VOIP across the retail chain for thousands of stores nationwide. It will allow for a better end user customer experience, as the calls to the pharmacy will be routed to a call center type environment where pharmacists will answer customers' questions in an efficient manner. That will free up time for the pharmacists in the retail stores, and customers that are physically in the stores will be able to meet with Pharmacists directly. These Voice Engineers will be doing the implementation of the voice gateways, doing the Cisco router H323 configuration.
They do NOT need a support person, but a true engineer who has been on the voice gateway/router side rather than just on the GUI side. Other examples of work they will be doing will include: Telnet into equipment (SSH), Add soft phones to locations doing test calls, test features of local Dial In/911/Voicemail for the stores, Drive through testing connected to an analog port, and put some engineering packages together consisting of the documentation of the work done and test plans.
Thank you for your time and look forward to work with you.
___________________________________________________________
Thanks
Dennis Hall | Sr.Technical Recruiter
Panzer Solutions LLC
dennis.hall@panzersolutions.com
Direct: 203-652-1444 Ext 265
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