Urgent Opening Azure Vmware Services - Remote, RE

view the job in browser: Jobboard.aquainsys.com


Job Role: Azure VMWare Services.
Location : Remote
 
Job Description:  
The SMEs ideally must be VMware certified and has dearth of VMware experience in implementation and customer interaction
The SMEs will be training, mentoring & guiding CSS frontline support engrs in triaging, scoping, troubleshooting tickets. So will have to arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning etc.,
Will guide and handle S500 customer interaction and manage escalation 
Will facilitate VMware Tier3 engagement and ensure right amount of troubleshooting is conducted at Tier1 level before engaging VMware
Will perform CSS tickets backlog grooming and ensure the backlog numbers don’t exceed  10% of the total call volume 
Will closely collaborate with AVS EEE team for any technical troubleshooting  that requires JITing into production 
Able to answer “How do I “ tickets at Tier 1 level 
Will provide constant feedback to AVS Engg on improvements and automations
 

Link: Apply with Resume at Jobboard


Thanks and Regards,

Sravani Jakku
Aqua Information Systems Inc. 300 N Pottstown Pike, Suite # 130 Exton, PA 19341 Contact No: 484-485-7163 Fax: 215-600-1617 Email: sjakku@aquainsys.com GTalk: sjakku@aquainsys.com

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