Dear Professionals,
Please have the below requirement and send me your consultant resumes ASAP
Please reply at dennis.hall@panzersolutions.com
Please have the below requirement and send me your consultant resumes ASAP
Please reply at dennis.hall@panzersolutions.com
Siebel CTI Tester (CTI=Computer Telephony Integration)
Fort Lauderdale, FL
6 months w/ possible extensions
Must Haves:
Must have experience in Siebel (preferred Siebel 8.X version)
CTI (computer telephony integration) experience with Avaya systems
HP Quality Center
Strong SQL and RDBMS experience
Hand on experience of Web Applications
Solid understanding of Functional testing
Knowledge in OBIEE tools (preferred)
Must have experience in Siebel (preferred Siebel 8.X version)
CTI (computer telephony integration) experience with Avaya systems
HP Quality Center
Strong SQL and RDBMS experience
Hand on experience of Web Applications
Solid understanding of Functional testing
Knowledge in OBIEE tools (preferred)
Role:
The goal of the project that you'll be working on is to optimize the Avaya PBX and Call Routing infrastructure to simplify call center operations. Currently, when a customer calls in, they receive several different prompts and the process is more complicated that it needs to be. They are seeking to simplify the process, make it more efficient, and improve the customer experience. The ideal candidate will have hands on testing experience for the test efforts focused on various business processes and CTI flows within Siebel and Avaya. The success of this role is dependent upon the candidate's ability to understand and apply the Test process, and align that with the practical needs of the project.
The goal of the project that you'll be working on is to optimize the Avaya PBX and Call Routing infrastructure to simplify call center operations. Currently, when a customer calls in, they receive several different prompts and the process is more complicated that it needs to be. They are seeking to simplify the process, make it more efficient, and improve the customer experience. The ideal candidate will have hands on testing experience for the test efforts focused on various business processes and CTI flows within Siebel and Avaya. The success of this role is dependent upon the candidate's ability to understand and apply the Test process, and align that with the practical needs of the project.
Note: CTI = any technology that allows interactions on a telephone and a computer to be integrated or coordinated. In this case, the Avaya phone system connects to the Siebel CRM system to pull up customer details when the customer calls in.
Thank you for your time and look forward to work with you.
_______________________________________________________________________________
Thanks
Dennis Hall | Sr.Technical Recruiter
Panzer Solutions LLC
dennis.hall@panzersolutions.com
Direct: 203-652-1444 Ext 123
You received this message because you are subscribed to the Google Groups "SureShotJobs" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sureshotjobs+unsubscribe@googlegroups.com.
To post to this group, send email to sureshotjobs@googlegroups.com.
Visit this group at http://groups.google.com/group/sureshotjobs?hl=en.
For more options, visit https://groups.google.com/groups/opt_out.
No comments:
Post a Comment