Hello,
Hope you doing well,
We have multiple requirements for Business analyst and Issue Resolution Specialist and Microsoft Dynamics CRM Consultants. If you have any consultant available for this position please send me updated resume with contact details.
Business Systems Analyst. Some QA experience is helpful. Need to be able to do face to face interview.
Location – Waukegan, IL
Job Spec: Seeking individuals with strong SLC experience, effective communicators (written & verbal), strong documentation skills, and works well with other team members in a fast-paced environment with competing priorities. Manager is going to be using this resource out for 2 months to work with the QA group once that assignment is over then they will join one of our consultants on that team. If they have any QA in their background that is a huge plus.
SharePoint Business Analyst. Need to be able to do a face to face interview.
Location – Waukegan, IL
Job Spec: Business Systems Analyst with specific skills in Sharepoint. Same description as above, but with Sharepoint background.
Issue Resolution Specialist. Need to be able to do a face to face interview.
Location – Waukegan, IL
Job Spec: The person should be have the ability to read architecture diagrams i.e. understanding dependencies between system components. They will be a Level 2 Support of the multiple applications, but mostly triaging calls (call center, good talker, technical savvy…)
Microsoft Dynamics CRM Consultants. Phone screen, skype or in-person interview ok.
Location – Midwest 60-70% travel throughout the Midwest. Based in OakBrook, IL
Job Description:
Microsoft CRM Field Engineer
My client is looking for a Premier Field Engineer with deep CRM (Customer Relationship Management) business process and application design, and implementation experience. Applicant must have CRM experiences in one of the following: Sales Force Automation, Marketing, and Customer Service. . The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24 by 7 and professionally communicating to all parties involved
CRM solutions incorporate technologies beyond CRM. The candidate should have experience and/or familiarity with technologies such as BI, CTI and middleware. Broad technical skills in .NET and related Microsoft technologies/products as well as solid architecture and design skills are a benifit. PFE will possess the capability and desire to become an expert in Microsoft CRM, related technologies. Recommended qualifications include: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of a nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
The role requires both functional/ technical knowledge and the ability to map CRM customer business problems to reusable end-to-end business application and technology solutions. Demonstrated ability to engage in senior level business (CxO) and/or technology decision maker discussions related to integration, business value, and business process is a must. Then goal of the PFE is to become a 'trusted advisor' to their customers.
The ideal candidate will have recent experience with supporting Microsoft CRM 2011 and 1013 and/or competitive Tier 1 CRM solutions such as Siebel, SAP, or Salesforce.com. Broad industry experience and competitive application knowledge are a plus. The ideal candidate will understand and be able to articulate the functional/technical infrastructure of Microsoft CRM (or competitor products) as well as have a working knowledge of Microsoft products such as SQL Server 2008/2012, SharePoint, Office, Active Directory and application architecture
Secondary expertise in more than one of the following products: Windows desktop Operating Systems, Windows server Operating Systems, Network Load Balancing, MS Cluster Server/Multi-vendor Cluster and SAN implementations, SQL, IIS
The successful candidate will have a BS/BA degree or equivalent work experience combined with a minimum of 7 years relevant working experience including expertise in enterprise architecture as well as business solutions deployment with an emphasis on CRM applications. Higher relevant education is desirable. Travel potential (up to 70%) is an integral part of this job. The candidate must live close to (within 50 miles) of a metropolitan city/airport in the US
Education: College degree, preferably in Computer Science, is required. MCITP strongly preferred. Will consider related field (or equivalent) experience
Thanks & Regards,
Amrish B
TECH PEOPLE SOLUTIONS INC.
Ph: +1(314) 925-1666 Ext: 110 Fax: +1(314) 558-3990 Email: amrish@techpsol.com
314 Trailhead way, DarDenne Prairie, Missouri 63368
www.techpsol.com
Gtalk: amrishb12
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