Urgent: Technical Support / IT Helpdesk support

Reply to: viky@corpbizsolutions.com

PLEASE NOTE: The candidate's details and documents will be required for client submission/ Please do not submit H1 Transfer, OPT, H4, F1 candidates.

Hi,

 

One of our Clients is looking for:

 

Technical Support / IT Helpdesk support

Duration – 3 to 6 months 

Location – Eugene, Oregon

Pay rate – $ 50/Hr 

 

Responsibilities

•         90% Resolve computer support problems reported to the HelpDesk 

•         Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

•         Uses diagnostics skills for problem identification.

•         Utilizes customer service skills. Courteously obtain and convey concise problem information for external and internal service personnel.

•         Provide accurate and timely logging of problems and resolution for problems in the Systems Management platform.

•         Document solutions to the Systems Management platform in some way others can benefit from your work and experience in the future.

•         Escalate problems as appropriate following Help Desk procedures.

•         Act as a liaison between users and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process.

•         Work as directed by local manager.

•         10% Training and Quality Improvement 

•         Maintain current knowledge of user operating systems and applications.

•         Learn to use Systems Management and other system tools effectively.

•         Technical reading to maintain awareness of current industry trends and threats.

•         TBD As Needed for Project work

•         Participate in IT projects as directed. 

Please reply with Resume in word format with Details as below:

Name:

Phone & Email:

Skype:

Location:

Rate:

Joining Time:

Work Authorization: Submit VISA & STATE ID Copy

For Corp2Corp:

Client:

Employer Name:

Phone & Email:

We will look forward to a fruitful association.

Regards,

Viky Dinesh Garg

CBS Inc.

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