Hi
Please respond with an updated resume along with expected bill rate.
Please respond at vidya.sagar@cybsearch.com or can call me at desk 832-510-8465 for further queries…..
Need: Photo ID of the consultant to submit. Interview slots available between 10-4 CST today. Let me know if you have any
Contact Center BA
Location: Bloomington, IL
Length :12 months
Start: ASAP
Interivew: phone
· 5+ years of BA experience with migrations desired.
· Contact center experience needed
· Ability to work in a fast-paced environment and adapt quickly to changing priorities, needs, and assignments
· Ability to quickly develop strong relationships and establish trust, as well as an ability to influence
· Ideal candidate will be results focused and respected as a change leader
· Understanding of contact center principles (Workforce Management, Call Routing, etc.)
· Knowledge of current call flow and call types
· Understanding of workload management including current process and workflows
· Understanding of tools and metrics used within the current environment
· Ability to access and analyze business partner data
· Understanding of the positive organizational impact that comes with a comprehensive knowledge management system
· Understanding of current workflows and process improvement opportunities
· Strong communication skills, including audience and business needs analysis, development of communication strategies and plans, message development, and identification of appropriate, cost-effective delivery options
thank you
Sagar
Vidya Sagar
Sr. Recruiter
Phone: 832-510-8465
fax: 847-357-0219
2nd fax: 928-223-9796
YIM: sagar.virtue
Gtalk: vdsgr61
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