Job Title: CTH & FTE "Onsite SAP SRM Team Lead"
Location: IL
Duration: 12 Months
Job Description:
· The Team Lead for SAP SRM will be a client facing position responsible for overall Level 2/3 production suport all ITSM related issues for the client's SAP SRM module.
Experience Required:
· Functional /Technical
o 5+ years of demonstrated hands on experience in business application design, implementation or production support for SAP SRM module.
o SAP SRM Implementation experience highly desirable
o In-depth experience in SAP SRM both from a technical and functional standpoint
o Ability to create functional specifications
o Familiar with ITSM / Service Desk ticketing systems
· Process Experience
o Understands ITIL concepts for Production Support
o Understands Level 2 support requirements
o Understands Incident Management, Problem Management, Change Management processes
o Understands how to work in a managed service environment driven by SLAs
· Team Lead is fully accountable for SAP Development activities for the client. Includes (but not limited to):
o Incident Resolution
o Problem Management
o Configuration Changes
o Documentation
o Testing
o Enhancement Efforts"
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