Direct client requirement. We can schedule Immediate Interview
Regional Incident Manager (Banking industry experience is a must)
Location: NYC, NY
Duration: Long Term Contract
Rate: $70 per/hr on c2c
in person interview is required
Responsibilities Include
· Joins major outage calls and drives call to trouble resolution
· Responsible for immediate engagement/escalation to appropriate support partners
· Abilityto explain incident troubleshooting progress to client governance teams
· Coordinates support teams and maintain outage call focus and efficiency
· Understands all technologies in region and engages appropriate technology subject matter experts
· Makes hiring, firing, and review recommendations to management.
· Makes suggestions for improvements to regional incident management
· Collaborate with Global Operations Command and Control team to ensure timely communication or major network incidents to core GBM stakeholders.
Skills and Experience
· Minimum of 7 years experience managing and directing technical incidents and support teams
· Familiarity with ITIL foundations
· Experience using a trouble ticketing system
· Experience with creating management reports on incident environment
· Experience working to defined service level commitments
· Proven results driven experience
· Financial industry experience highly preferred
· Able to lead a technical trouble shooting bridge with L1 through L4 engineers
· Highly organized with proven abilities in driving diverse technologies teams to trouble resolution
· Ability to interface with C level client interfaces
· Helpdesk/service desk management experience
· Familiar with networks, as well as Security, Firewalls, F5, Citrix Netscaler, Proxy,DNS/3DNS/wide-ip,
· Experience with VOIP (Cisco, Avaya)
· Strong knowledge of Cisco network products
· Strong client interfacing (great personality)
· Strong communication skills
· Microsoft suite (SharePoint would be a plus)
· Familiarity with monitoring tools :
o Netcool
o Netscout
o Netsocket
o eHealth
o IPSLA
Preferred
· Financial industry experience
· Educational/Leadership basis: BS degree.
· Technology degree and technology vendor certifications
Core Candidate Attributes
· Excellent interpersonal skills
· Good oral/written communication skills
· Good person management skills
· Good team management skills
· Business awareness
· Strong customer focus
· Abilityto work under pressure.
· Adaptability & responsiveness to department
· Willingto adapt to flexible working schedules
Thanks!
Rituraj Borooah
P:646-233-3075
E: rituraj@x-istech.com
www.x-istech.com
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