Business Systems Analyst III Call center Apps
Requirements:
--Requires 5 to 7 years of progressive Business Systems Analyst experience in an Call Center environment. This a MUST, MUST, MUST!
--Helpful to have Project Management experience
--Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable
--Experience with Cisco technologies for Contact Centers is highly desirable
--Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable
--Maintains awareness of testing alternatives at a level where they can be analyzed and the most effective testing strategy selected and agreed
--Utilizes testing knowledge and experience to assess and advise on the practicality of testing process alternatives.
--Identifies improvements to the process and assists in their implementation.
--Ensures that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the clients/users and colleagues.
--Manages all risks associated with the testing and takes preventative action when any risks become unacceptable.
--Provides authoritative advice and guidance to colleagues on any aspect of testing, including training for testers and other developers where appropriate.
--Takes responsibility for all phases of testing and the management of the testing activities within a project.
--Important to have Team Leadership skills and Multi Site experience
--Requires ability to estimate, plan, schedule, organize, coordinate, and execute activities
--Requires ability to effectively manage multiple assignments and priorities
Looking forward to working with you.
Thanks & Regards,
You received this message because you are subscribed to the Google
Groups "Tech_Recruiters" group.
To post to this group, send email to tech_recruiters@googlegroups.com
To unsubscribe from this group, send email to
tech_recruiters+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/tech_recruiters?hl=en
Get Paid To Read Emails. Free To Join Now!
http://www.emailcashpro.com/?r=antonynj
---
You received this message because you are subscribed to the Google Groups "Tech_Recruiters" group.
To unsubscribe from this group and stop receiving emails from it, send an email to tech_recruiters+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.
No comments:
Post a Comment