56842IL | Network Engineer (Aspect UIP) | Chicago | IL | 6 Months

Hi Greetings,

This Max from VLS Systems Inc

Kindly send profiles at max@vls-systems.com

Req. ID:	56842IL Position Title: Network Engineer (Aspect UIP)
Contact Name:	Max Kasha  (max@vls-systems.com)
Location:	Chicago IL
Duration:	6 Months  Targeted Start Date: 11/18/2013
Required Skills:	Network, Aspect UIP, Cisco UCCE / UCCX, Cisco Customer Voice Portal,
Interview Procedure:	Phone+Skype
Apply Now:	Submit Your Profile
Job Description:	The Consultant will provide consulting and implementation services at client sites. The qualified candidate will help guide customers through contact center strategic planning and needs assessment exercises, develop comprehensive contact center designs and effectively manage the deployment / implementation process through cutover and customer acceptance. The Consultant will design and configure contact center applications using the Cisco suite of Unified Contact Center (UCCE / UCCX) Products. The ideal candidate must have the ability to analyze enterprise contact center business requirements, and the ability to design, develop and implement new technology based solutions. Experience with contact center best practices, key performance indicators /metrics and customer care applications is highly desirable. This position requires significant interaction with customer contact center and general management personnel. Required Skills / Experience • Minimum of five years related contact center experience • Excellent client management resolution, problem solving, and troubleshooting skills • Excellent verbal communications and written documentation skills • Experience with customer contact flow analysis • Cisco UCCE / UCCX scripting or similar contact center application scripting experience • Cisco Customer Voice Portal (CVP) configuration and scripting - CVP Call Studio scripting experience • CTI / CTIOS experience • Cisco Unified Communications Manager configuration and troubleshooting experience • CISCO Interaction Manager (CIM) {Web Collab, Chat, email}, a plus. • Experience with CUIC or similar contact center reporting platforms Desired Skills • Administrative, development and integration skills on CRM platforms • Maintenance & administration skills on Aspect contact center platform • Knowledge of ASR/TTS configuration implementation • Knowledge of voicemail, unified messaging, ACD and IVR systems • General IP networking architecture (LAN/WAN) • General OS platforms (VMware, Windows server, Unix, Linux, etc) • Database – SQL, LDAP, AD, Informix Education • A bachelor's degree in a technical discipline preferred Preferred Certifications • Cisco Voice Certifications, CCIE, CCVP, CCNP, CCNA, MCSE

 

Thanks & Regards,

Max | Recruiter | V.L.S Systems Inc.

Address: 4080 Lafayette Center Drive, Suite 300 | Chantilly | VA 20151

Work: 703-953-3118 Ext: 1308 | Fax (703) -953-3881| www.vls-systems.com | max@vls-systems.com |YIM: vls_max|

A SEI CMMi Level 3 Company

Microsoft Gold Certified Partner | SAP Member-Extended Business Program

| Cognos Certified Partner | IBM Certified Partner | Oracle Gold Certified Partner

2008 to 2013 Honoree:  Inc 5000 fastest growing companies

TechServe Alliance Member (formerly NACCB)

 

**Let there be bread, water and employment for all**

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