Reply to: viky@corpbizsolutions.com
PLEASE NOTE: The candidate's details and documents will be required for client submission/ Please do not submit H1 Transfers, OPT, F1 candidates.
Hi,
One of our Clients is looking for:
Microsoft O365 Lead
North Charleston NC
Contract
o Extensive experience on Microsoft O365, Microsoft Office and Windows 10 issues
o Review tickets and ensure that change requests CRs and change tasks CTs are assigned, responded closed within SLA
o Help the team for any technical or process related queries
o Identify areas of improvements and suggest the same to Ingevity SMEs
o Work closely with offshore leads for addressing long pending issues and risks
o Work with offshore leads and perform regular review of outstanding issues in the teams queue
o Coordination between the offshore team and Ingevity SME
o Initiate daily weekly meetings with offshore team
o Coordinate weekly meetings between offshore team and Ingevity team
o Share load of the offshore team when the offshore team utilization is high
o Handle high priority critical tickets
o Regular review of closed and open incidents, CR and CTs
o Mentoring the offshore team
o Oversee the ongoing activities
Please reply with Resume in word format with Contact Details and Rates.
Regards,
Viky Dinesh Garg
CBS Inc.
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