Urgent req for VIP / Desktop Support (L2 level)/Warwick, RI

Hi,

*Title*: VIP / Desktop Support (L2 level)
*Location*: *Warwick, RI*

*Skills*: At least 7-10 years of experience in the field or in a related
area required

*Description:*



This position assists Customer with technical support of desktop computers,
applications, and related
technologies. Support includes specification, installation, and testing of
computer systems and
peripherals within established standards and guidelines. Activities require
interaction with application
software and operating systems to diagnose and resolve unique,
non-recurring problems. A good
understanding of general IT required as provision of Smart Hands will also
be required on occasion to
work with subject matter experts as their eyes, hands and feet in areas
such as Networking, Server and
Telecoms etc.
a) Desk side engineer for technical support for customers and their
networked computers and
peripherals
b) Interface with Senior Management, Company Board, Executives & VIP
Users.
Duties include (but not limited to)
1. Accurately testing, identifying, repairing, resolving, and documenting
end user technical issues
regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad
& other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging
computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems
administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet
coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate
requests
8. Categorize and prioritize end user support requests (Incidents) and
service requests by utilizing
ticketing system to track tickets and provide up-to-date status and
information
9. Move equipment associated with escalated help desk incidents and service
requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate
for any disposal requisites
14. Provide trade show planning and support, setup, test, training,
logistics and maintenance of all
required Workstation and peripheral equipment at the site. Incremental
labor and incidental travel
expenses shall be funded by Customer (e.g. meals, travel, and lodging) in
accordance with the
Agreement
15. Be available for Oncall support during afterhours as and when necessary
16. Adhere to ticket response and resolution SLA's as agreed upon with the
customer
17. Basic understanding of DHCP, DNS, IP addressing and sub netting &
Basic understanding of fixing
Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences,
Auditorium Meetings.
Desired Experience:

*Qualifications*: ·

• At least 7-10 years of experience in the field or in a related area
required
• Technicians should have good knowledge on Hands and Feet
• Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
• Strong Microsoft Operating System installation and troubleshooting skills
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
and Handhelds

• Broad experience of IT with basic understanding of Networks, Servers and
Telecoms
• Strong Customer service skills
• Ability to provide consistent, excellent customer support to entire
staff, representing a variety of
personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Background security check required
• Experience including remote control of PCs and video conferencing
knowledge

*Preferred:*


*If interested please fill below details & Attach your updated resume, Visa
Copy, Identity card.*

Full Name:
Email ID:
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LinkedIn:
Employer details:

*Thanks and Regards,*

*Chandu Sadaram*




*AQUA Information Systems, Inc300 N Pottstown Pike, Suite#130Exton, PA
19341*
*Direct : 215-666-6276Office Mobile :(484) 713-4338*
*www.aquainsys.com <http://www.aquainsys.com/>*
*Email: csadaram@aquainsys.com <csadaram@aquainsys.com>*
*Gmail: csadaram@aquainsys.com <csadaram@aquainsys.com>*
*Linkedin: https://www.linkedin
<https://www.linkedin/>.com/in/chandu-sadaram-ethan-3b680967/*

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