Urgent ITSM Consultant @ Sunnyvale, CA

*Role- *
*ITSM Consultant**Client *
*LinkedIn**location - **Sunnyvale*

*We need a strong experience in ITSM process who can study the current
process of oeprations and identify oppurtunities to improve ,
streamline the current ways of working and provide recommendation and
improvement idea*s.



Work with various internal and external technology partners to ensure
timely service restoration, develop and deliver ITIL framework-based
methodologies, and document relevant processes to ensure that
incidents are being managed within the service level agreements as per
customer expectations and within contractual boundaries.

Ø End to end responsibility for the management, communication,
escalation, investigation and resolution of incidents, ensuring
Business and Customer updates are timely and of sufficient quality,
arranging discussions and updates as required.

Ø Ensure that all modes of communication are effectively used
throughout the incident life cycle.

Ø Acting as Incident escalation focal point, identifying and resolving
conflict and bottlenecks.

Ø Creation of agreed action plans with named actions & deadlines.
Accountable for the Delivery of that plan

Ø Document post incident recovery steps in order to establish Root
Cause, aid in Process improvements, identify deviations and to enable
creation of a Knowledge Base.

Ø Driving, developing and managing the major incident process and
associated procedures / systems

Ø Providing consolidated production incident metrics to the Head of
Technology Operations and Operations Centre Manager along with
resolution rates.

Ø Develop and Maintain a Skills matrix around agreed Critical Systems
for use in Incident Situations

Ø Taking all the preventive actions to minimize the service and
business impact in case resolution time seems to be high.

Ø Conducting a thorough analysis and preparing the Major Incident
Report ("MIR") for every Major Incident after it is closed.

Ø Ensuring that all the resolution procedures are updated in the
knowledge database / Work log

Ø Azure/Cloud experience

Ø Be an Evangelist for the Incident Management Process



*Thanks and Regards,Prasad . Amalozu*


*Aqua Information Systems Inc. *

*300 N Pottstown Pike, Suite # 130*

*Exton, PA 19341*

*Direct : 484-713-8787; 215-666-6337*

*Fax : 215-600-1617*

*Hangouts :*
*prasad8500273698@gmail.com* <prasad8500273698@gmail.com>

--
You received this message because you are subscribed to the Google Groups "SureShotJobs" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sureshotjobs+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/sureshotjobs/388388908.34.1580749214319%40aquaadm-PowerEdge-T30.