This is a 6 month contract, full time position for an Jr. Application Support Analyst located in the Terrace Heights, WA area. The hourly rate is DOE. Local and nationwide candidates can apply. Anyone that has the right to work in the US can apply.
Description
The Jr. Application Support Analyst will be responsible for providing support to end users to enable them to utilize computer applications efficiently and effectively to fulfill business objectives. Responsibilities include troubleshooting applications and software for all internal business units, such as Purchasing, Accounting, Payroll, Operations, Maintenance, etc. The Application Support Analyst will also assist in the design, delivery and improvement of in-house software application training programs and related course materials.
Responsibilities:
Answer business user requests that require technology related intervention.
Troubleshooting to solve issues and manage appropriate escalation.
Design, test and implement in-house support tools to enhance the support functionality.
Create help manuals for existing and new programs and assist in user training.
Creating a robust plan for implementing enhancements to the systems that will streamline processes.
Training staff and management on software implementations and daily task changes.
Pro-actively recommending and creating reports and/or dashboards that provide business level metrics to management regarding workflows.
Prior knowledge of MS Dynamics preferred.
Qualifications:
Bachelor's Degree or equivalent.
Minimum of one year experience in a technical support role.
Prior experience providing application support to broad business and technical groups.
Experience training users on new application features and functionality.
Proven experience managing and monitoring applications for successful integration.
Excellent verbal and written communication skills.
Self-motivation and capability to work with minimal supervision.
Ability to take initiative.
Please complete the following skills-matrix and send it back along with your updated resume
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Warm Regards,
Pramod
Phone: 714-475-6223 Extn: 108 | Fax: 714-982-5094
Email ID: Pramod@beyondtekit.com; Pramod.BeyondTekit@Gmail.com
www.BeyondTekIT.com | Company Linkedin Page
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