SiteMinder Support Specialist - CT..

Job Title: SiteMinder Support Specialist

Location: Farmington, CT

12 Months

Phone and Skype

NEED GC  and Citizen

 

Position Overview

We are looking for a CA Single Sign-On and CA Federation Support Specialist (formerly SiteMinder) to be a part of our team of client-facing experts to help drive support processes, customer service, and solution building.  This is an excellent opportunity for a professional that possesses a commitment to excellence and high standards. Strong organizational, problem solving, communication, interpersonal, and analytical skills are a must.  Candidates with demonstrated ability to effectively manage priorities and adapt well to changing priorities while remaining flexible and enthusiastic will be highly considered. This role also provides opportunities for personal and professional development and career growth.

 

PRINCIPAL RESPONSIBILITIES:

• Experienced technical depth of knowledge in specialty area (CA Single Sign-On and CA Federation) with sound knowledge and understanding of complementary, supporting, and dependent software, products, and infrastructure services.
• Develop and deliver secure, well architected, stable, sustainable, supportable solutions within project timelines; adhering to required client policies, procedures, and best practices.
• Identify potential risk, vulnerability, or contention for scheduled activities, service vulnerabilities, or project inhibitors and notify engagement team and management of any situation or area of concern.
• Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
• Promptly identify, manage, and resolve issues in the CA SSO and related environment.
• Ability to quickly assess and understand business requirements and user issues and drive to timely resolution as appropriate.
• Candidate should be a solid team contributor and work well with others, as well as possess ability to work individual assignments with minimum guidance.
• Prepare technical documentation and root cause analysis reports in accordance with client standards.
• Prepare and deliver regular Timesheet, status reports, updates, and communication to the client and SDG management.
• Be a proactive member of the on-call team.
• Build positive relationships with internal professionals and client personnel by demonstrating integrity, a positive attitude, and consistent teamwork.
• Foster teamwork within our organization via mutual sharing of ideas, knowledge, and general technical information (absent of Client-Specific data).

 

REQUIRED SKILLS:

 

• Candidate must have at least 5+ years of experience with CA Single Sign-On (formerly SiteMinder), inclusive of current supported releases 12.x/12.5x. Experience with SiteMinder release 6 a plus.
• Candidate much possess expert level proficiency with the installation, configuration, and trouble-shooting for Policy Server and Agents (including the installation and configuration of all CA Product prerequisites).
• Candidate must have expert level knowledge of Agent configuration parameters and agent integration with various web server platforms on Windows and UNIX/Linux/Solaris
• Experience with ERP Agents and Secure Proxy Server a Plus.
• Solid interpersonal, communication, and organizational skills required to operate as a contributing member of high performing technical team that delivers exceptional quality services.
• Strong technical skills designing, documenting, supporting, and implementing CA Single Sign-on and CA Federation projects. 

 

 

 

Regards,

Manju Shree

Sr IT Recruiter
IDC Technologies, Inc. 1851 McCarthy Boulevard, Suite 116,Milpitas, CA, USA, 95035
Phone: 408-418-5779 ext 252 |Fax: 408-608-6088 |

Email: manju@idctechnologies.com| Web: www.idctechnologies.com

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