Needed: ITSM Process Consultant(Locals Preferred)

Please send ur resumes on ashwin@bravensinc.com

Hi,
Please take a look at the below requirement details and let me know if you are comfortable with it along with your updated resume.

 

ITSM Process Consultant

Oklahoma City, OK

2-4months

 

Candidates should have a deep understanding of ITIL V3 and have a functional understanding of BMC's Remedy ITSM suite.  The ideal candidate will have a demonstrable track record of helping customers achieve real business value realized through IT transformation and will utilize their business experience to help clients align business objectives with areas of improvement across their ITSM organization, demonstrate the value proposition, develop strategic roadmaps, scope the required engagement (SOW) and lead the program.

Key Responsibilities:

• Definition and scoping of business requirements leading to Statement of Work creation
• Assessment of client's ITIL, ISO and COBIT processes
• ITSM Roadmap development
• Future State definition
• Lead process design sessions
• Develop supporting operational organizations
• Developing Organizational Change Management plans
• Designing and implementing ITIL and Operational processes , including but not limited to: Incident Management, Event Management, Knowledge Management, Request Fulfillment Management, Service Desk function
• Assist in the designing of support process architectures for critical business systems
• Project management and detailed planning
• Some experience in Program and Project Leadership
• Leadership skills in both technical and process oriented initiatives
• Generating detailed documentation
• This is a 2-4 month assignment and the work location is near Oklahoma City, OK.  Travel 50 – 75%.

 

Key Requirements:

Ideal candidates will have significant implementation experience in IT Service Management based on ITIL* with the ability to effectively communicate and demonstrate applied knowledge covering the ITIL* service management lifecycle.

• An ITIL v3 Intermediate (or V2 Practitioner)  or Expert (or v2 Service Manager [*Master*]) Certification

Specific experience with at least four of the following ITIL V3 processes is required:

• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Asset & Configuration Management
• Service Level Management
• Knowledge Management
• Service Catalog Management
• Service Request Management
• Event Management

Experience in the following areas is also required:

• Leading a team on customer engagements
• A consulting background
• Functional knowledge of BMC Software's supporting Service Management tools (e.g., Remedy, ADDM)
• Experience utilizing a project management approach to implement ITIL* Service Management initiatives on large-scale IT Infrastructure projects
• Demonstrated impressive written and verbal communication skills

 

Preferred skills:             

• Experience in using BMC ITSM suite to implement the recommended ITIL based ITSM processes

·         Experience in demonstrating BMC ITSM out of the box capabilities/functionality

 

If you find it interesting do send the following details:

Name
Contact No
email ID
Current Location
Expected Rate
Availability
Visa Status/Expiry date
Open for relocation
Employer Name
Employer  Contact No.
Employer email ID Face to face: DOB:

 

Thanks,

 

Ashwin Kajale| Bravens Inc | Talent Acquisition

Office: 732-927-4321 Fax: 281 404 9091 E-Mail: Ashwin@bravensinc.com

1510 Eldridge Parkway Suite 110-134, Houston, TX 77077

Minority Owned Business Certified.

 

Yahoo IM: ashwin.bravens    Gtalk: ashwin.kajale

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