Avaya/Telecom Engineer in Dallas, TX - Only Local's

Please reply at rsmith@bestrecruitingsolutions.com 

 

Title: Avaya/Telecom Engineer 

Location: Dallas, TX

Duration: 6 Months minimum

Interview Process: Telephone Interview, Face-To-Face

GC or US Citizens

 

JOB DESCRIPTION:

• Telecom Engineer who will be responsible for installation, maintenance, and technical support on Avaya Customer Experience and Contact Center systems. Be able to lead efforts independently with minimal supervision. 
• Monitor performance and troubleshoot problems that impact switch availability. 
• Perform routine maintenance procedures to ensure system integrity of the phone systems and the adjuncts associated with a large call center environment. 
• Conduct daily health checks on all phone systems and resolve problems detected. Order, provision, and terminate incoming circuits. 
• Administer IP and TDM trunking to maximize bandwidth. Design, edit, and troubleshoot call routing solutions for incoming toll free numbers. 
• Provide operational production support of Avaya Aura media servers and gateways running the latest Communication Manager software in support of a large call center. 
• Design and implement high level ACD routing solutions including Vectors, VDN's, and Hunt groups. 
• Upgrade Avaya Aura systems to the latest version of software. 

 

REQUIRED SKILLS:

• Minimum of seven years' experience in large Avaya PBX systems and Adjunct Servers.

• Requires experience with Call Center Elite, CentreVu Supervisor, CMS, and Work Force Optimization product suite. 
• Knowledge of VoIP transport protocols and their application to a network. 
• Ability to consult with business units to determine call routing optimization techniques over different voice networks. 
• Ability to troubleshoot and maintain circuits using Avaya and carrier provider tools. 
• Proficient with Avaya Customer experience products and adjunct platforms for both reporting and recording. 
• Bachelor's Degree in IT or related field. Equivalent education and/or experience may be substituted. 
• ITIL Certification is a plus. 

 

 

If you're not interested, please share the requirement with your friends/colleague and we will pay you referral fee once candidate get placed.

 

Regards,

Robin Smith l Staffing Manager

Carrollton, TX l Best Recruiting, Inc.

972-348-9746

 

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