~~ Technical Recruiters Network ~~ HIRING:- Oracle RightNow Consultant (Libertyville, IL, 6+ Months)

Job Title : Oracle RightNow Consultant
Location : Libertyville, IL.
Duration : 6+ Months

Required:-

4 to 7 years of relevant consulting

• Extensive experience in writing BRD, Functional Specification documents, and project management

• Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status

• Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)

• In-depth understanding of the capabilities and constraints of the Oracle RightNow CRM application

• Experience in solution design, implementation and testing of the CRM applications, RighNow CRM

• Experience in configuring Agent desktop and defining business rules

• In-depth understanding of RightNow Customer Portal framework/MVC framework and experience in implementation of custom portal sites as per the business requirements

• Understanding of PHP, HTML, JavaScript, XML, Web Services, RightNow Connect PHP, ROQL

• Experience in integration between RightNow and various internal and external systems

• Applied knowledge of CRM and the Sales, Service and Marketing functions

• Experience in Workspace customization including development and management of workspace rules

• Understanding of configuring Guided Assistance guides and using them in workspaces

• Experience in creating Agent Scripts and script rules

• Experience in designing and creating Desktop workflows using workspaces and scripts

Desired:-
5-6+ Years of Total IT Experience.
BA resource with knowledge of Oracle RighNow capabilities to assist and guide business in the Oracle RightNow CRM requirement definition and implementation process

• Work with business to extrapolate and refine requirements and provide leadership in the decision making process

• Work with BA's to clearly articulate business requirements

• Work with implementation team to ensure business requirements are satisfied

Regards,
Tushant
SysMind LLC
Address: 38 Washington Road, Princeton Junction, NJ-08550
Email: tushant@sysmind.com
Office: 609 897 9670 x 2184
Gtalk: tushant.ramy

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