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Please send your consultat profile to praveen@bsm.us.com ******Please read the requirement and sent matching profiles only*
Location: Foster City,CA
Duration: 6-12 Months
Requirement Description:
Role:Siebel Service Desk Technical/Functional Analyst
RESPONSIBILITIES: Responsible for managing the primary user contact point for IT (i.e., service desk) and for ensuring that users are provided with effective first level response in accordance with SLAs. Receive calls, first-line customer liaison Record and track incidents, issues, and complaints Make an initial assessment of requests, attempt to resolve them or refer them to someone who can Manages/monitors assigned service desk tickets from initiation through resolution (i.e., requestor acceptance), or assigns the ticket to Level 2 Support; generates SLA compliance reports
REQUIRED:
Functional and technical knowledge of Siebel CRM is required.
Experience with Siebel OnDemand a major plus.
Excellent analytical and problem solving skills required.
Excellent communications skills and work management skills required.
Production support experience a major plus.
Must perform initial response to incidents (via email, web form, or phone call) and will be responsible for triage of incidents, including both functional and technical system issues.
Will be responsible for resolution of issues, or re-assignment of issues to second tier support as required - while providing the customer with periodic status updates throughout.
This resource will work closely with both Deloitte and client teams, taking responsibility for production support coverage during US working hours. Will also coordinate efforts closely with offshore counterparts to enable a follow-the-sun approach for support of a global customer base.
PREFERRED:
Understanding of ITIL and standard production support processes/procedures would be a plus.
Experience/familiarity with OBIEE/ETL(Informatica) would be nice to have but not required.
PowerPoint and Excel skills would be useful for weekly and monthly status reporting Expected Deliverables: Consistently meet/exceed Level 1 incident response SLA; Weekly status reports/dashboards, plus the daily activities described above Required Skills: Siebel, Years of experience
If interested, please reply with resumes matching above requirements along with these details:
Have you consulted with your candidate on above requirement?
Candidate Full Name (First, Middle Initial. & Last Name ) :
Candidate Current location :
Direct contact details :
Candidate Email Id :
Candidate Last 4 digits of SSN:
Hourly Rate :
Availability :
Education: Months and years must be on the resume. Including Education dates:
How many years does this person have left on his H-1 in the US before it expires?
Skills Years of Exp...
Best regards,
Praveen Kumar
BSM - "Business Success Management" Firm
Certified Minority & Women Owned Business Enterprise
Direct: 732 579 6259
Office: 732 777 0800 ext. 420
Fax: 732 777 7328
Yahoo : praveenbsm
Learn: bsm.us.com
Address: 2 Kilmer Road | Edison | NJ – 08817 | United States
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