ECSI-4510-Windows Support-Contract-6months-Malvern,PA,USA-KR

 

Hello all,

Kindly share suitable profiles to rajesh@empowercsi.com,

 

Windows Support

Location : Malvern,PA

Duration : 6 Months

Experience : 8 Yrs

·        Provides support for IT services, including monitoring, diagnosing, and resolving hardware and/or software issues elevated from the Support Center and Technical Services groups. 
·         Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on one or more platforms. 
·        Monitors and resolves automated system alerts and alarms that indicate system functions were not completed within established service levels. Communicates issue status to Technical Services groups. 
·        Troubleshoots, configures, and tunes systems. Installs software, patches, upgrades, applications, and/or hardware. 
·        Administers system activities (e.g., internet availability). 
·        Answers the hotline and resolves issues. Maintains and reviews shift logs and turnover reports. 
·        Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks. 
·        Work on the Incident Management Tickets and the daily tasks assigned to him. 
·        Adds, updates, and closes records in the IT Problem Management and Change Management databases. Reviews related records to identify requests that may have an impact on systems. 
·        Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with Information Security policies and procedures. 
      Participates in special projects and performs other related duties as assigned., 

Should have good knowledge on 

Windows 2003 and 2008 Servers, basic knowledge of 2012 servers. 
Virtual Server - Microsoft VM and VMWARE ESX 3.5 
Microsoft Windows Clustering 
Microsoft ISA - proxy, VPN 
Microsoft SQL server 
Citrix Presentation Server 
Active Directory, DHCP servers, File and print servers. 
Microsoft System Center 2012

 

 

Thanks & Warm regards,

 

Rajesh

Empower Consultancy Services Inc.,

rajesh@empowercsi.com

Gtalk - ecsi.rajesh@gmail.com

Yahoo Chat - ecsi.rajesh@yahoo.com

www.empowercsi.com

510-542-8928(W)

P.Karthikeyaa – Manager -510-995-7550(W)

 

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USA :510-512-8069(W)|510-371-5544(C)|510-578-8255C|510-740-3549(F)

UK :044-137223-6323

India :91-9940045456

http://www.empowercsi.com

Empower Consultancy Services Inc

USA| United Kingdom| India

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