SFDC CRM FUNCTIONAL LEAD -- Lisle, IL -- 6+ MONTHS

Hi,

Please review the following requirement and let me know if you have any consultants.

 

THE CONSULTANT MUST BE LOCAL AND SHOULD BE GC OR CITIZEN

 

Location: Lisle,IL

Duration: 6+ months

Description:

• Drive and contribute to full life-cycle SalesForce projects: Gather requirements, collaborate with teams to define a solution, collaborate with the development team, lead testing, and train end users.
• Schedule and lead interviews with stakeholders. Identify stakeholder needs and concerns to flush out their requirements. Captures risks and concerns during requirements sessions.
• Create and fully document high level and very detailed requirements, business process flows/models, and diagrams for current and future state business process.
• Document business, technical, security, risk, standards, and other requirements as applicable.
• Acquire in-depth knowledge of the information needs for multiple business areas in order to effectively translate business needs into functional specifications used by software developers.
• Create testing strategies and plans. Engage business users to participate in testing and data validation efforts.
• Provide Salesforce training and collaborate with end-users to create and maintain training materials.
• Develop best practices and processes that adhere to the overall Navistar CRM strategy.
• Develop a solid working knowledge of Navistars implementation of Salesforce.com and its administration.
• Assist with the administration activities of Salesforce.

Qualifications

• Experience working on CRM applications and projects in a Functional Lead role.
• Focused and assertive with strong customer service orientation.
• Curious, goal oriented, highly self-motivated, and directed.
• Excellent listening, interpersonal, written, and oral communication skills. Able to effectively lead discussions.
• Well-versed in analyzing complex business processes, proposing and explaining multiple solution options, and negotiating a compromise where appropriate.
• Strong presentation skills and ability to translate complex business problems and solutions into easily consumable content.
• Excellent analytical and creative problem-solving skills with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Working knowledge of Salesforce.com preferred
• Demonstrated experience using MS Office Suite: Word, Visio, Excel, and PowerPoint.
• BS in Computer Science or equivalent technical degree

5+ years' experience using a CRM tool, Salesforce.com platform preferred

 

Thanks & Regards

 

Madhukar Reddy

Resource Manager

Benali Business Solutions

7111 Harwin Dr #272, Houston, TX 77036

email: sreddy@benn-ali.com

Phone: 470-298-7333

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