Urgent need Desktop Engineer @ San Jose, Ca

*Job Title: Desktop Engineer*

*Exact Location: **350 Holger Way, San Jose, California, USA*

*Duration: 12 months*





*Job Description:*



· Troubleshoot, diagnose, document, and resolve all technical
issues.

· Help maintain documented processes to resolve common issues.

· Provide 1st and 2nd Line IT desktop support to the Business.

· To identify and resolve issues with applications, following
agreed procedures and using application management software and tools to
collect agreed performance statistics.

· To carry out agreed applications maintenance tasks.

· To provide technical expertise to enable the correct application
of operational procedures.

· To contribute to the planning and implementation of maintenance
and installation work.

· To identify operational problems and contribute to their
resolution, providing appropriate information to specialists, users and
managers.

· To ensure that incidents and requests are handled according to
agreed procedures, ensuring that documentation of the supported components
is available and in an appropriate form for those providing support.

· Windows desktop / laptop reimage.

· Expert knowledge of desktop software and hardware support,
troubleshooting and resolution

· Troubleshooting the Hardware and Software problems.

· Knowledge on Ticketing Tool, ITIL Process can be added advantage

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