Urgent Need ! Infrastructure Engineer in Philadelphia PA

Hi Businesspartner, 

Hope you are doing great!

Please find below mentioned job description and revert back with the updated resume to lucky@itstrategiesinc.com

Only looking for local candidates/ In person interview required

Title:  Infrastructure Engineer

Location: Philadelphia PA

Duration: Long term Rolling Contract

Interview Process: Phone Interview followed by a face-to-face Interview at the vendor and/or candidate's expense. There may be other testing/ interviews as well

Bill Rate: Please submit your best rate

 

This candidate will be responsible for the following:

 

Duties:

·         Oversee and monitor the Citrix production environment, ensuring that integrity is maintained and high availability is met.

·         24/7 support is rotated across the team and when on-call, you are expected to respond to all applicable Priority 1 incidents and drive resolution while communicating status to the team.

·         Provide timely resolution for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needs.

·         Support the testing, piloting and implementation of changes or new product rollouts.

·         Provide technical guidance to support staff in other areas.

·         Make complex modifications to existing software to fit specialized needs and configurations, and maintain program libraries and technical documentation.

·         Serve as the primary contract with vendors for problem resolution and upgrades.

·         Proactively manage continuous process improvement based on customer feedback, new or emerging technologies, and process standards. 

·         Must possess strong customer service skills and be able to communicate highly technical concepts to individuals with varying levels of technical expertise. 

·         Must follow the change management and problem management processes.



Skills:

Experience supporting and maintaining a large XenApp 5 and/or 6.5 environment Experience supporting a XenDesktop 5.6 and/or 7.x environment Experience with RES Workspace Manager preferred Must be able to work independently and as part of a team Knowledge of Microsoft AppV 4.6/5.0 preferred Knowledge of PowerShell preferred

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Thanks & Regards
Lucky Pawar
Sr Technical Recruiter
Integrated Technology Strategies, Inc.
Ph: 856-677-3043 
lucky@itstrategiesinc.com | www.itstrategiesinc.com
Yahoo/Gtalk IM : laxmikanthpawar

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