Kindly share profiles to sk@javaji.com /// 703 953 2379
Location: Philadelphia
Duration: 6 Months
Start Date: Immediate
Skills Required: Customer Support Technician L1
=============================================================================
DUTIES:
• Works with Internal and External customers via the telephone and E-mail to resolve any issues with CIGNA.com products and services.
• Maintains a high level of customer focus on all interactions.
• Provides timely diagnoses of customer's technical issues and provides creative solutions and alternatives that meet business needs.
• Escalates unresolved Problems and 0Service Requests to the appropriate technical support group identified in the Customer Support Process.
• Maintains documentation on all incoming and outgoing calls via Problem or Request Management System including steps and action taken to existing Problem Service Request.
• Identifies opportunities for Process Improvement and a Guaranteed Customer Service follow-up.
• Shares new information with the team and CTS service providers.
• Responds to incoming status calls giving the customer an updated status on their case and escalating call to support when information is not available.
• The Service Level Agreement defined for the case severity will be followed when escalating the call to support for an updated status.
QUALIFICATIONS:
• 1+ years experience in the Information Technology field with either in-depth knowledge of one specific area of technology (i.e. Client Server, Mainframe, Telecommunications, Data Center Operations, etc.) or a broad knowledge of multiple technologies and platforms.
• Ability to develop knowledge of CIGNA technical environment including customer applications.
• Ability to develop knowledge of all CIGNA.com products.
• Aptitude for an interest in learning new technologies.
• Clear and concise oral and written communication skills.
• Understands customer's issue and demonstrates real concern.
• Establishes credibility quickly by following- up and taking initiative.
• Responds quickly to customer's needs.
• Probes and uncovers customer's underlying issues.
• Defines Problem Service Request quickly and resolves or correctly escalates issues with specified time frame.
• Actively shares knowledge and offers assistance to teammates.
• Identifies and takes initiative to implement improvement opportunities.
• Possesses insatiable appetite for learning, continuously pursues new learnings that add value to the team's knowledge base.
If interested please send me the resume with below information's
Consultant Full Name:
Educational Qualification:
Year of Passed-out:
Current Location:
Visa Type:
If H1B – Please share the employer details (Name/Number/EID)
Project Availability:
Interview Availability:
With Regards,
N.Sivakumar
Javaji Systems Solutions Inc
Direct - 703 953 2379
Fax - 703 880 7232
G-talk: sk.us.staffing
Yahoo IM: skUSstaffing
http://in.linkedin.com/pub/sivakumar-neelakandaraja/7/511/5b2
--You received this message because you are subscribed to the Google Groups "SureShotJobs" group.
To post to this group, send email to sureshotjobs@googlegroups.com.
To unsubscribe from this group, send email to sureshotjobs+unsubscribe@googlegroups.com.
For more options, visit this group at http://groups.google.com/group/sureshotjobs?hl=en.
No comments:
Post a Comment