Hi Partner,
Hope you are doing great!
I have a 13+ Months Term contract for Desktop Support Analyst with one of our direct client in Des Moines, IA. The client wants to have Inperson Interview only with the candidate. I will appreciate if you will help me by sending qualified resumes ASAP to: prem.sysmind@gmail.com
Job Title: Desktop Support Analyst
Duration: 13+ Months
Location: Des Moines, IA
No of Position: 1
Interview Type: Inperson Interview.
Job Overview:
THIS IS FOR 3 Positions.
Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
The team will be primarily focused on three tasks:
Desktop deployment
Remote Support
Desk side Support & Troubleshooting
The resources will be assigned to a team to rotate every month or two to another team.
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC's,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skills:-
-General desktop support either client side or remote
-Desktop - Windows 7 Installation, Support, Patching and Troubleshooting
-Desktop - Windows XP to Windows 7 Migration
-Windows networking TCP/IP Configuration and troubleshooting
-Ability to modify system registry (regedit)
-Troubleshoot network printers
-Support and Troubleshooting of Office 2007/2010, IE8, IE9
-Rebuilding Outlook Profiles
-Thorough understanding of Active Directory - client side
-Demonstrated experience providing support with remote tools
-Install and troubleshoot 3rd party applications on the desktop
-Experience with Hard Drive Encryption
-A+ Certification
--
Email:prem.sysmind@gmail.com
Phone:609 897 9670 Extn 2169
Fax: 302-269-7171
Address: 38 Washington Road, Princeton Junction, NJ 0885
Job Title: Desktop Support Analyst
Duration: 13+ Months
Location: Des Moines, IA
No of Position: 1
Interview Type: Inperson Interview.
Job Overview:
THIS IS FOR 3 Positions.
Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
The team will be primarily focused on three tasks:
Desktop deployment
Remote Support
Desk side Support & Troubleshooting
The resources will be assigned to a team to rotate every month or two to another team.
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC's,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skills:-
-General desktop support either client side or remote
-Desktop - Windows 7 Installation, Support, Patching and Troubleshooting
-Desktop - Windows XP to Windows 7 Migration
-Windows networking TCP/IP Configuration and troubleshooting
-Ability to modify system registry (regedit)
-Troubleshoot network printers
-Support and Troubleshooting of Office 2007/2010, IE8, IE9
-Rebuilding Outlook Profiles
-Thorough understanding of Active Directory - client side
-Demonstrated experience providing support with remote tools
-Install and troubleshoot 3rd party applications on the desktop
-Experience with Hard Drive Encryption
-A+ Certification
--
Thanks and Regards
Prem Pratap SinghEmail:prem.sysmind@gmail.com
Phone:609 897 9670 Extn 2169
Fax: 302-269-7171
Address: 38 Washington Road, Princeton Junction, NJ 0885
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