Genesys Engineer -- Irving, TX

 

Hi Partners,

Hope you are doing great today..

Please find the below requirement for your consultants…

 

 

Position: Genesys Engineer

Location: Irving, TX

Duration: 2 Years + Contract 

Job Description: 

This role interacts with various teams and vendors and is responsible for designing and developing routing strategies and list objects to ensure optimal performance.

 

Skills Required:

·         Genesys.

·         Call Center.

·         Database Technologies.

·         GVP and Proactive Contact.

·         VOIP.

·         GA/CME.

·         GPV.

·         SIP.

 

Responsibilities:

§  Design, develop, document, and implement standard, integrated call handling processes.

§  Integrate SIP methodologies into strategy development.

§  Develop and administer quality reviews of processes / tools to support standard offer.

§  Incorporate outbound capabilities using GVP and Proactive Contact.

§  Administer changes and database modifications through GA or CME.

§  Collaborate with infrastructure technology and management to define and document strategies and standard processes.

§  Develop and maintain usable standard repository.

Qualifications:

§  Bachelor’s degree plus six years experience directly related to role responsibilities or an equivalent combination of education, training and experience.

§  Directly related education, training and experience includes:

·         Call center operations in 24-by-7 multi-center environment.

·         Previous design and development in a SIP environment.

§  Experience using Genesys based routing tools (i.e. URS, IRD, GA, CME).

§  Knowledge and familiarity with VoIP.

§  Vendor and contractor management.

§  Large/Multi-center call center load balancing.

§  Multimedia configuration.

§  Project and process management in the telephony arena.

§  Handling multiple inputs in a high pressure, dynamic environment.

§  Complex data analysis.

§  Proven ability to perform and thrive in a collaborative consensus-oriented environment.

§  Analysis and problem solving demonstrated ability to recognize issues and develop effective solutions.

 

Regards,

Munavvar Ahmed

Office: 469-270-6171

Supernova Solutions Inc.

Email: munavvar@supernovasolutions.com | www.supernovasolutions.com