Onsite Desktop Support Engineer // $25/hr On C2c // Whittset, Nc(day 1 Onsite ) - Whittset, NC

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Title: Onsite Desktop Support Engineer // $25/hr On C2c // Whittset, Nc(day 1 Onsite )
Location: Whittset, NC


Detail:
Must be fully vaccinated
 
  Triage, own and resolve Tier 1 Service Desk requests via Jira ticketing system, Slack phone/video conference or chat, following documented processes 
●  Follow up on new and outstanding requests and provide timely solutions 
●  Provide first touch resolution for 80% of requests while meeting established SLAs. 
●  Provision applications according to documented processes to ensure compliance and fiscal responsibility. 
●  Provision and retrieve hardware, ensure asset records are accurate, and track logistics as part of documented onboarding/offboarding processes 
●  Troubleshoot and support video conferencing equipment in onsite conference rooms according to documentation 
●  Triage, troubleshoot and resolve hardware, software issues. 
●  Update, Manage and monitor internal assets database, following documented processes, to ensure accurate inventory records for all computer equipment, including retail stores 
●  Follow documented and established escalation procedures to remove blockers, highlight efficiency opportunities, identify issues with processes, and suggest policy changes 
●  Maintain internal and end user facing technical documentation 
●  Other duties as assigned
 

Apply with Resume at : Jobboard


Thanks and Regards,

Venu Madhav Bandaru
Aqua Information Systems Inc. 300 N Pottstown Pike, Suite # 130 Exton, PA 19341 Contact No: 925-262-9282 Fax: 215-600-1617 Email: vmbandaru@aquainsys.com GTalk: vmbandaru@aquainsys.com

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