Please let me know if you have any consultant available for this following requirement. Please add my ID(santosh.pillai@sourcechip.net) to your mailing list and keep on sending me your Hotlist/Availability list.
Position Title : Remedy Administrator
Location: Dallas, TX
Duration : 12 Months + Contract
Skills & Job Description :
• Experience using Remedy applications on BMC Remedy AR System v7.0.1, ITSM 7.5 or higher.
• Perform Remedy workflow configuration (custom workflows) using a GUI.
• Experience in modification and management on existing Remedy interfaces (e.g., Asset Database, Parent-Child Case Templates, etc).
• Working knowledge of Helpdesk, Service Desk, ITSM and asset management applications.
• Ensure appropriate access to data within the Enterprise database is provided to users, familiar with Remedy admin functions including user account maintenance, group memberships, notifications, CTIs.
• Ability to understand and create process workflow documentation and charts.
• Maintain documentation on remedy workflow models, data definitions, functions, operating procedures and system specifications/configurations and daily database maintenance
• Participate in Design Reviews.
• Experience with business and systems analysis & must be able to work with minimal requirements specification.
• Provide technical support to team members or end-users and also provide support to resolve operational problems.
• Excellent verbal and written communication skills, strong interpersonal skills and extremely detail oriented and process driven.
Soft Skills: Good communication, analytical and presentation skills, problem solving skills and learning attitude
Please send me the resume along with the rate ASAP.
Thanks & Regards
SAM
SourceChip, Inc
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