Business Analyst SFDC

Send resumes to philip@cliecon.com

Business Analyst – Senior Level – SFDC

Location: Philadelphia, PA

 

• Understands Sales Force product suite, and partners with business to leverage, optimize and socialize these platforms.
• Leads requirements gathering sessions, proactively drawing out requirements from stakeholders.
• Hands-on from requirements, through development with internal team (SF Developer) and deployment. This role has start to finish (meaning operational) responsibility.
• Performs gap analysis to identify opportunities for process improvement or management control of work flow.
• Creates requirements definition documentation, including use cases, and functional specifications to capture business needs and for validation and QA with the customer and share with project stakeholders.
• Creates workflow diagrams to document current and future business environment.
• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly.
• Responds and communicates efficiently between the business, tech and QA team on projects and to facilitate resolution of user issues as and when necessary.
• Communicates in written, oral and presentation formats to best represent and express user and organizational requirements to audiences up to mid-level management.
• Forms productive relationships with internal customers by listening, clarifying, and responding effectively.

Qualifications:

• Deep functional working knowledge of Salesforce. With the ability to do some functional changes and reporting with the application.
• Exceptional communication skills – written, presentation skills, etc.
• Exceptional client handling skills – able to work with all levels within the client portfolio
• Demonstrated ability to deliver business-oriented solutions, across a portfolio of projects
• Able to successfully manage a varied workload with minimal intervention from Management
• Possesses the aptitude to quickly understand work processes and flows in various business units and recognize those that could benefit from technology
• Possesses an understanding of current business analysis and project management methodologies, tools and techniques
• Established project management skills including familiarity with project scheduling and tracking documents
• 5+ years in CRM Business Analysis and or Product Management role

Regards

Philip

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