Immediate opening for MES Support Analyst at Kalamazoo, MI.

Hi,

 

Greetings! 

                     

We have an immediate opening for MES Support Analyst at Kalamazoo, MI. Please go through the requirement and reply with your updated profile, contact details, and your availability if you would be interested in it.

 

Title: MES Support Analyst Location: Kalamazoo, MI Duration: 12+ Months

 

             Experience of support, customization and its deployments on Cimnet MES platform

             Very good functional understanding of Discrete Manufacturing and Medical device manufacturing domain

             Experience or Knowledge in development of user interface using Apriso screen framework process

             Working knowledge of MES integrations with ERP, PLM and other dependent systems

             Strong problem-solving, analytical, & process improvement skills

             Good conceptual knowledge of .NET Framework, ASP.NET, C#.Net, JavaScript, Web Services ,PHP,

             Knowledge in Oracle and Microsoft SQL Server databases

             Knowledge in Crystal Reports/ Microsoft SQL Server Reporting Services for reporting

Nice to have

•             Having working experience in AGILE methodology

•             Domain knowledge in Pharma/MDD Manufacturing

 6 to 8 Yrs

•             Handling L2/L3 support incidents (user service requests, system issues , bug fixes, data fixes, enhancements)

•             Ticket resolution within agreed SLA and OLA

•             Monitor Service Now and assign tickets to self from the queue.

•             Coordinate with other team-members globally to support application that are based in France and are in scope.

•             Work on change requests and problem management.

             Must have very good written and verbal communication skill

             Must be self-motivated and pro-active

             Able to work with demanding customer

 

Chandu. A

Technical Recruiter

732-893-0315

Chandu.a@usgrpinc.com

United Software Group Inc.

6000 Venture Dr, Suite C & D, Dublin, Ohio 43017.

www.usgrpinc.com

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