Please reply at rsmith@bestrecruitingsolutions.com
Siebel Administrator
6 month contract to hire
Location: Horsham, PA
This is a contract to hire – so US Citizens or Perm Green Card holders.
PROJECT: The role will provide production support and application administration for the application Siebel CRM. This application Siebel CRM is a P1 and CBA application
WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
This position is in the Application Services area. Application Services is responsible for:
• Promoting Optum's software applications provided by development into test and production environments. This includes baseline application executables, configuration settings and environmental variables.
• Creating automation of installations where appropriate, debugging and resolution of environmental and installation issues, evaluating and implementing changes to enhance systems performance and availability.
• Providing 24/7 production support on a rotation basis.
The main responsibilities of this position:
• Maintain and support of the following: Siebel Financial Services (IP 16), and Siebel eChannel
• Perform operational tasks and activities (e.g. Monitoring log files, performance tuning, application monitoring and migration between environments.)
• Provide technical support for a complex, high availability Architecture (e.g. Experience with clustering, Load Balancing, and connection pooling.)
• Handling application exceptions in our test and production environments; on-call rotation; handling client support requests; escalating and following up on customer problems with IT infrastructure and development groups; taking ownership of production issues; ensuring closure is achieved for outstanding bugs and infrastructural problems; assisting in application specific projects such as deployments, capacity planning, testing, and benchmarking;
WHAT ARE WE LOOKING FOR?
• A minimum of 5+ years Siebel 7.X or 8.X administration experience.
• Coordinate, lead and deliver on all tasks related to systems infrastructure design, installation configuration, administration, across all environments (Production and non-production)
• Must understand Siebel architecture and framework capabilities including understanding Gateway Server, Enterprise Server and Siebel Server
• Must have prior experience in designing Siebel environment for optimal performance, failover and scalability
• Ability to debug issues related to Siebel enterprise and servers.
• Must have experience with providing hardware and database sizing for a large Siebel implementations
• Must have extensive experience with installing, configuring and administering Siebel applications
• Must have extensive experience and knowledge with performance tuning of Siebel implementations
• Must have prior experience with data migration such as "List of values", "Workflows", "Rule Sets", "Products/Plans", "Smartscripts" etc., to production and non-production environments.
• Support the production and non-production environments in the research, workaround and resolution of problems encountered by users.
• Configure Siebel Components as needed to meet the business needs. Specific examples are Financial Services, eChannel, CTI, JMS Receivers etc.
• Experience with Siebel EAI integrations (Webservices, VBC, JMS, MQ)
• Preferable to have knowledge with CTI integrations using third party adapters
• Preferable with Project management experience
Robin Smith l Staffing Manager
Carrollton, TX l Best Recruiting, Inc.
972-348-9746
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